Do you accept Walk-ins?

• Unfortunately we do not accept walk-ins

• In order to see a specialist a referral is required from another healthcare physician

• You can request a referral from your Family Physician or other primary healthcare provider

I have been referred to the Urologist, what do I need to do?

• After we receive a referral from your family physician or other healthcare provider, we will contact you with appointment details. Due to the high volume of referrals that we receive, please be aware that it may take some time to process the referral. We appreciate your patience.

• All referrals are triaged according to the level of clinical urgency. We attempt to see everyone as soon as possible.

• Please look through the appointment package that you receive from your family doctor and complete ALL bloodwork, urine tests, and other questionnaires prior to your appointment. This is important to ensure that we can provide the best possible medical care.

How long does it take to get an appointment?

• For non-urgent referrals you should receive an appointment date within three weeks of the initial referral being sent.

• If you haven’t heard from our office within three weeks of your physician referring you, please contact us and let us know.

• For urgent referrals we will try to schedule your appointment as soon as possible

How do I reschedule or cancel an appointment?

• If you no longer require your appointment or need to re-schedule please call our office and one of our office administrators will be happy to help you

• Please try to cancel or reschedule as soon as possible to allow us to contact other patients who may be waiting for an appointment

• If appointments are cancelled without at least 1 business day’s notice, except in exceptional circumstances, a $100 no show fee may be applied to your account. This is policy to ensure that we maximize our ability to accommodate all patients as no show appointments contribute to our wait lists. If  you have concerns about your ability to pay, please speak to our office about what options may be available - we do not intend to cause undue financial hardship, and you will not be denied care on the basis of your ability to pay.

My prescription needs to be refilled, what should I do?

• Ask you Pharmacist to send a Refill Request Form to our office and we will be happy to send a prescription renewal form directly to them

I’m experiencing side effects from my medication, what should I do?

• If you are experiencing significant or intolerable side effects, please contact our office to schedule an appointment to discuss this

• If the side effects are severe, please proceed to the nearest Emergency Room for urgent care

What do I do if I have an emergency outside of office hours?

• Unfortunately, we cannot provide emergency care over the phone or in the office.

• If you are experiencing an emergency, please call 911 and/or proceed to your nearest emergency department to be assessed